Refund Policy

Refund Policy

At Sports Ghar, we want to ensure you have a positive shopping experience. If you are not satisfied with your purchase, our refund policy is designed to be transparent and fair.

1. Refund Eligibility

To be eligible for a refund, please ensure that:

  • Your refund request is made within 14 days of receiving your order.

  • The item is unused, unworn, and in the same condition as received.

  • The item is in its original packaging with all tags attached.

  • Items showing signs of wear, damage, or alteration will not be eligible for a refund.

2. Non-Refundable Items & Conditions

For health and hygiene reasons, certain sports gear (such as mouthguards or undergarments) cannot be returned or refunded once the seal is broken. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

3. Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it and notify you via email regarding the approval or rejection of your refund.

  • Payment Method: If approved, your refund will be processed immediately and credited back to your original payment method.

  • Timeline: Please allow 5–7 business days for the refund to reflect in your bank statement or credit card account, depending on your financial institution.

4. Faulty, Damaged, or Incorrect Items

We take great care in packaging, but if you receive an item that is faulty, damaged, or not what you ordered:

  • Contact us within 48 hours of delivery at info@sportsghar.com.

  • Provide your order number and photos of the fault/damage.

  • We will arrange a full refund or a free replacement, including all shipping costs.

5. Sale Items

Unlike many stores, we do offer refunds on sale items provided they meet the eligibility criteria mentioned in Section 1. Your consumer rights remain protected.

6. Contact Information

For any refund-related queries, please reach out to our support team:

  • Email: info@sportsghar.com

  • Phone: +44 7367068523

  • Address: 1 Purleigh Avenue, Worcester, England, WR4 0DX